ON THIS PAGE
 

Marvis Conversational Assistant (Enhanced Version Using Agentic AI)

Get started using the Marvis Conversational Assistant to get information about your network, identify and troubleshoot issues,

The AI-driven Marvis conversational assistant functions as an intelligent troubleshooting aid by providing first-level assistance through issue identification, network telemetry analysis, and targeted corrective action recommendations. These capabilities streamline diagnostic workflows, improve operational efficiency, and significantly reduce issue resolution time. By leveraging multiple workflow agents, data sources, tools, and advanced natural language processing, Marvis interprets prompts from users and translates them into meaningful diagnostic actions

Marvis surfaces as much insight as possible from the collected telemetry data so that you have direct, actionable information for your queries. The conversational assistant provides a consolidated and unified view of everything you need for a quick and effective analysis. From issue descriptions and impact analysis to likely root causes, recommendations, and trends, the conversational assistant presents a comprehensive set of information. As a result, you do not need to spend significant time navigating multiple pages and piecing information together.

Finding the Conversational Assistant

Click the Marvis icon at the top-left corner or bottom-right corner of the Juniper Mist portal. You can also press Ctrl + K to open the conversational assistant.

Network monitoring dashboard showing live demo site statistics: 12 access points, 5 switches, 4 WAN edges, 12 Wi-Fi clients, and 49 wired clients. Includes graphs for client counts and traffic trends, alerts section showing no issues, and Marvis assistant suggesting network queries.

You can also switch to the earlier view (Classic View) using the link on the upper right corner of the page. If you need to switch to the enhanced view again simply minimize the Marvis conversational interface and click the Marvis icon again.

You can dock the conversational assistant window to the bottom or right side of your screen to keep it consistently visible. This enables you to navigate through the pages on the Mist portal while keeping the conversational assistant window in view. Certain debug answers include embedded links that open in a new tab, ensuring that the original Marvis conversational interface remains open in its current tab. Use the icons on the top right corner to dock the window. Once the window is docked, Mist automatically saves the docked location. You can also resize the window by dragging its border.

User interface with MARVIS text, Classic View option, highlighted grid and list view icons, maximize arrow icon, and close button X for layout toggling.

The window retains its last size and docked location (bottom or right) when you log out of the Mist portal and log in again,

Guidelines to Write Prompts for the Marvis Conversational Interface

We recommend that you follow these guidelines to enable the AI assistant to deliver accurate insights, perform effective troubleshooting, and provide actionable recommendations.

Guidelines Examples
A clear and concise description of what you want to know or resolve helps Marvis to interpret your request better. A well-framed query helps Marvis to determine whether you’re looking for information, visibility into the network, or support with diagnosing an issue.

  • Show devices with low Ethernet speed

  • Investigate poor wireless performance

  • What’s wrong with site site-name

  • How do I configure a WLAN with 802.1x
Details about the impacted scope (such as site name, client information, or device information) enable Marvis to narrow and focus its analysis. By default, Marvis considers a 24-hour period; including a relevant time range can further refine the response.

  • AP issues at site Store-001 in the last 24 hours

  • What’s wrong with Core-Switch-01

  • Show me all bad wireless client events on site Store-001 over the past 7 days
You can use natural language without needing specific commands. For clarity, we recommend that you ask one primary question at a time and use follow-up questions to refine the query.

  • Are there any Auth failures on WLAN SSID001

  • show me authorization failure events on WLAN SSID01

  • Why are clients failing DHCP on SSID Corp-WiFi during last 24 hours?
Symptoms play an important role in effective troubleshooting. Clear and detailed descriptions of the symptom or issue enable Marvis to provide a more focused and accurate response.

  • My clients are not receiving IP address on site Store-001

  • APs are frequently disconnecting on site Store-001

  • Slow speed during peak hours on site Store-001

Example Prompts for the Marvis Conversational Interface

Here are a few sample responses generated for different prompts. These examples will help you understand how you can structure and use prompts to obtain the information you need.

  • Track the trend and progression of bad client events over time.

    Prompt: trend bad client events in last 7 days

    Event trend graph showing network events over April 20-22. Authorization failures peaked at 2394 on April 21 at 9 PM, indicating persistent authentication issues. DHCP timeouts spiked on April 21 from 4-11 AM, impacting network access.

    You can use a followup query to filter the results. For example, here is an output that excludes the authorization failures:

    Data analysis report on wireless client events over two days, highlighting DHCP timeouts spiking to 140 events per hour on April 21st, causing severe network disruptions.

  • Identify devices experiencing VPN path down issues.

    Prompt: Which devices are affected by vpn path down issues

    Dashboard showing VPN path down issues analyzed by Marvis from April 27th, 12:00 AM to May 4th, 11:21 AM. Lists affected devices with issue counts: sdwan-atlanta, san_fran_hub, sdwan-phoenix, sdwan-newyork, sdwan-denver.

  • Identify what’s causing auth issues at a specific site.

    Prompt: why do I see auth issues on client everest-4

    Diagnostic report analyzing authentication issues for client device everest-4. Key findings: 920 to 1 failure-to-success ratio, major WPA handshake timeouts, PSK failures, and degraded connectivity. Recommendations include resetting PSK credentials, updating drivers, and clearing cache.

  • Gain a clear understanding of the issues occurring at the specific site.

    Prompt: What was wrong with the site Live Demo during the last 60 minutes

    Diagnostic report detailing network issues for Live Demo site, including high latency on gateway, port flapping on switches, wireless authentication failures, and performance degradation impacting wired and wireless connectivity. Lists affected devices, evidence of issues, and likely root causes such as gateway latency, switch instability, and wireless service degradation.

    Network performance report summarizing WAN, wired, and wireless metrics. Includes recommendations for latency resolution, WAN health at 90.9 percent, wired switch health at 83.3 percent, and wireless connection success at 50 percent. Highlights affected items and failure causes like latency and authorization issues.

  • View the roaming history for a client.

    Prompt: show me the roam of client ZS-user106 in last 7 days

    Marvis interface showing 7-day roaming history of client ZS-user106 with a graph of AP associations, signal strength, roaming events marked by arrows and timestamps, and detailed event data including RSSI and channel.

  • View a list of port profiles configured on the switches in a specific site.

    Prompt: list all port profiles on site live-demo

    Screenshot of a network management report showing port profiles at the live-demo site. Lists 4 unique profiles: camera, ap, shresys-temp, and dot1x. Details configurations for 3 switches, including VLAN and authentication settings. Used for network configuration and troubleshooting.

  • View the top five applications by bandwidth usage.

    Prompt: Show top 5 applications by bandwidth for the last 7 days

    Dashboard showing analytics of top 5 applications by bandwidth usage over 7 days: Unknown leads with 425.3 GB across 115 clients, followed by CNN, Apple, Netflix, and Microsoft. Key insights include dominant traffic from Unknown at 74 percent, CNN as pure download, and wide client adoption for Microsoft and Apple. Netflix has high bandwidth from 4 clients.

  • View APs reporting radar issues

    Prompt: Which are the APs and its channels reporting radar issues

    Radar detection report for Access Points in a live-demo site, showing 19 radar events on 5GHz DFS channels, most affecting LD_RS_Support AP with 7 events. Includes summaries, key observations, and recommended actions for optimizing wireless network performance.

  • Verify if NAC rules are configured correctly

    Prompt: Review NAC rules

    NAC Rules Configuration Analysis Summary: 73 issues found with 2 critical, 19 high, and 52 low priority. Shadowing issues, security concerns, and unused rules identified. Recommendations include reviewing shadowed rules, fixing empty criteria, and cleaning up unused rules.

  • Troubleshoot Teams issues impacting a specific user.

    Prompt: Troubleshoot application teams for client a0:xx:xx:ad:xx:e4 on May 28th

    Troubleshooting summary report for a bad-quality Microsoft Teams call session. Highlights session details, wireless interference, access point capacity limitations, evidence of network links and Teams app functioning normally, and a client topology diagram identifying access point AP-Z-2A as the bottleneck.