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Cellular Edge Insights

Investigate issues affecting Cellular Edges.

Finding the Insights for Cellular Edges

Go to the Insights page. In the site menu at the top of the page, click Cellular Edge. Then click the device that you want to view.

Network monitoring dashboard showing metrics like access points 13, associated clients 14, Mbps 0.07, dropdown for site selection, search bar, navigation menu with Cellular Edge highlighted, graph of data usage over time, and background map with street locations.

Cellular Edge Events

The Cellular Edge Events section provides a list of events.

Use the tabs at the top of this section to show all, good, neutral, or bad events.

Click an event to see a summary on the right side of the page.

Dashboard showing 15 Cellular Edge Events categorized as Bad due to Firmware Lookup Errors. Selected event details: MAC Address 00:30:44:7b:fe:cf, Timestamp Jun 10 2025 12:15:03 PM, Model W1850, Description Firmware out of date Unable to lookup firmware version.

Cellular Edge Event Types

To select the event types to include, click the settings button at the top-right corner of the Cellular Edge Events section.

Cellular Edge Events summary: 15 total events; 0 good; 0 neutral; 15 bad. Yellow icon on the right for more details.

In the Event Filter pop-up window, select or clear the check boxes to show or hide the events. Click OK to save your settings.

Event Filter configuration window for filtering events by type and severity. Categories include Positive, Neutral, and Negative events with selectable checkboxes. OK and Cancel buttons are at the bottom to confirm or discard changes.
Table 1: Cellular Edge Event Types

Positive Client Events

Neutral Client Events

Negative Client Events

Cellular Edge Assigned

Cellular Edge Device State Online

Connected to NCM

Firmware Upgraded

Login Success

SIM Door closed

WAN Cellular Connected

WAN Ethernet Connected

WAN Ethernet Plugged

Cellular Edge Configuration Changed

Cellular Edge Device State Initialized

Cellular Edge Unassigned

Cellular Edge WAN MTU Low

SIM Door opened

WAN Cellular Service Type Changed

Cellular Edge Configuration Rejected

Cellular Edge Configuration Unacknowledged

Cellular Edge Device State Offline

Cellular Edge Rebooted

Disconnected from NCM

Firmware Lookup Error

Login Failure

WAN Cellular Disconnected

WAN Ethernet Disconnected

WAN Ethernet Unplugged

Current Values for Cellular Edges

The Current Values section appears toward the bottom of the Insights page.

Dashboard showing network device status and properties: MAC 0030447bfecf, Model W1850, Version outdated, Connected, Uptime 2d 15h 32m, Last seen May 13 2025. LAN interfaces IPPT 192.168.5.1 Rx 748B Tx 0B; Primary LAN 192.168.0.1 Rx 134.8MB Tx 68.8MB.
Note:

The values in this section don't change when you adjust the time range selection at the top of the page.

When you select a Cellular Edge as the context, the Current Values section includes:

  • Current Cellular Edge Properties—MAC address, model, version, connection status, and uptime

  • Interfaces—RX/TX Bytes and related information for all LAN and WAN interfaces