New to Juniper Support Insights?

Juniper Support Insights (JSI) is a support solution that provides operational insights into the Juniper Networks devices deployed in your network. Juniper Support Insights makes your support experience seamless whether your network is cloud-connected or on-prem, providing separate solutions for each.

If your network is directly connected to cloud, you can use the embedded JSI features in premium cloud applications, such as Juniper Mist, Juniper Routing Assurance, and Juniper Data Center Assurance, or use the Juniper Support Insights application, which is available with the Juniper Care subscription.

If your network is not connected to cloud, you can use Juniper Support Portal (JSP), which connects to the devices in your on-prem network through the Lightweight Collector (LWC) or the virtual Lightweight Collector (vLWC) tool. LWC and vLWC are data collection tools that collect operational insights from the network and transmit them securely to the JSP Portal.

Figure 1: JSI Workflow JSI Workflow

For devices that are onboarded to premium applications such as Mist, Juniper Routing Assurance, or Juniper Data Center Assurance, the JSI features provide the assured service-level with detailed analytics and device insights. Even after your subscription expires, you can continue to access the product support resources that the embedded JSI features provide.

  • Juniper Mist—Juniper Mist is Juniper's AI-native networking platform that provides real-time visibility into the performance of the network.

    The JSI features in Juniper Mist enriches your Wi-Fi, Wired, and WAN Assurance experience by providing detailed analytics and support insights for the devices that Juniper Mist manages. Additionally, you can link your Juniper account to access support resources for all your Juniper Networks assets from Juniper Mist.

    To access Juniper Mist, visit https://manage.mist.com/.

  • Juniper Routing Assurance—Juniper Routing Assurance is a routing observability platform that provides visibility into the performance of the routers in the network. Key features of Juniper Routing Assurance are routing insights, Marvis Actions, and service level expectations.

    You can access the JSI features available in Juniper Routing Assurance by linking your Juniper account with the organization. You can thus access the premium features that Juniper Routing Assurance provides, along with seamless access to product support resources.

    To access Juniper Routing Assurance, visit https://routing.ai.juniper.net/.

  • Juniper Data Center Assurance—Juniper Data Center Assurance provides information about the performance of the data center managed by Apstra Data Center Director. Juniper Data Center Assurance provides insights about the data center devices and services hosted in the data center.

    The JSI features in Juniper Data Center Assurance provides timely access to critical support information for the data center devices.

    To access Juniper Data Center Assurance, visit https://dc.ai.juniper.net/.

  • Juniper Support Insights—The JSI application provides device insights and support information for all the Juniper Networks devices in your network.

    JSI provides the latest device support information available in Juniper Support Portal. To view detailed insights about your Juniper Networks assets, you need to link your account with the organization in JSI.

    To access Juniper Support Insights, visit https://jsi.ai.juniper.net/

  • Juniper Support Portal—Juniper Support Portal (JSP) provides support insights for devices in your network, which are connected to JSP through the LWC/vLWC tool. The LWC/vLWC tool acts as a secure proxy between your network and JSP, not requiring direct connectivity with the cloud to obtain support insights for your devices.

    To access Juniper Support Portal, you must create an account by registering in the user registration portal. The support teams validate the registration information you provided and provides access to the product support resources in JSP. After your account is validated, visit https://supportportal.juniper.net/s/?language=en_US.

Juniper Support Insights is available to customers who have the Juniper Care subscription. JSI provides the support information for all your Juniper Networks assets, whether they are onboarded to an application or not. The information includes device insights, licensing information, applicable security advisories, and product support information, which includes EOL information, and support ticket management. JSI, thus, serves as a one-stop solution for all your product support requirements.