Upgrading a WinCollect 7 agent to WinCollect 10

You can upgrade stand-alone WinCollect agents to WinCollect 10 from version 7.3.0 or later.

To upgrade to WinCollect 10, you must run the .msi upgrade script from an administrative command prompt.

Note:

When you upgrade your WinCollect 7.3.x agent to WinCollect 10, the installer converts your AgentConfig.xml file to the new WinCollect 10 AgentConfig.xml format. The installer also makes a backup of the 7.3.x AgentConfig.xml and places it in a patch directory under the default installation location with the date and time of the upgrade.

Use the following shortcut to open the administrative command prompt:

  1. Press Windows+R.
  2. Type cmd.
  3. Press Ctrl+Shift+Enter.
    With the Administrator: Command Prompt window open, use one of the following methods to run the WinCollect 10 .msi upgrade script.