Collecting files to send to Juniper Customer Support

Use the Collect Support Files option to quickly capture the WinCollect logs and send them to Juniper Customer Support to help troubleshoot any issues you experience.

  1. Click the Settings icon, then click Collect Support Files.
  2. Click Collect and compress files to create a compressed (.zip) file in the logs directory, inside the default installation directory.
    When the operation is successfully completed, a notification with the path and the name of the file is displayed.