Common Problems

The following topics describe some known problems that can occur in a WinCollect deployment, and provide solutions to those problems.

• Replacing the Default Certificate in JSA Generates Invalid PEM Errors

• The Statistics Subsystem

• Event ID 1003 Splits the Message in JSA

• WinCollect Files are Not Restored During a Configuration Restore

• Windows 10 (1803) Cannot Read the Security Bookmark File

• Resolving Log Source Error After WinCollect Update

If your problem is described here, you can try these solutions before you need to contact Juniper Customer Support.