Solucione problemas usando o aplicativo Marvis

Siga estes procedimentos para solucionar problemas com clientes, dispositivos e sites sem fio e com fio.

Solucionar problemas de um cliente sem fio

Usando o aplicativo Marvis, você pode visualizar as falhas de um cliente sem fio e seu ponto de acesso (AP) associado.

Para verificar se um cliente sem fio está enfrentando problemas, insira uma frase como "Solucionar problemas do cliente name" na janela do Teams.

Here's an example that shows the details Marvis provides for the phrase "troubleshoot client name." In this case, Marvis reports that the client is experiencing an authorization error due to a connection timeout.

Authorization Error for client aconcagua due to connection timeout. 100 percent authorization failures on WLAN Live_demo_only. Recommendations: update Wi-Fi password, check RADIUS server, ensure certificate validity. Options: Client Insights and Failure Timeline for further investigation.

You can click the issue to view details. You can click the Client Insights or Failure Timeline option for more details. In some cases, Marvis also provides recommendations to fix the issue, as the screenshot shows.

Here are some sample phrases that you can use to troubleshoot wireless clients:

how was <client name> on June 22nd
tshoot client <mac or name> on June 21

Solucionar problemas de um cliente com fio

Para exibir clientes com fio que estão enfrentando problemas, use frases como as seguintes:

Cliente com fio Tshoot <Mac>
Solucionar problemas de nome do cliente

Here's an example that shows the details Marvis provides for the phrase "tshoot wired client <mac>".

Chat interface showing a query to troubleshoot wired client dc:a6:32:c7:e6:d5. Marvis responds with no issues found for Raspberry Pi Trading Ltd between Jun 19th 12:00 AM and Jun 26th 1:30 PM. Tabs labeled Chat and About are visible at the top.

Solucionar problemas de um dispositivo

Você pode usar o aplicativo Marvis para verificar se há problemas em APs, switches ou dispositivos de borda WAN.

Para verificar se um dispositivo está com problemas, insira uma frase como "tshoot switch name" ou "tshoot device name" na janela do Teams.

Here's an example that shows the details Marvis provides for the phrase "tshoot switch name." In this case, Marvis reports that two clients connected to the switch experienced an authentication failure.

Troubleshooting report for switch ld-cup-idf-d-sw1_11 showing authentication failures for 2 wired clients on interface ge-1/0/17, switch configuration failure, and high latency. Options to view Switch Insights and Failure Timeline.

You can click the issue to view details. You can click the Switch Insights or Failure Timeline option for more details. In some cases, Marvis also provides recommendations to fix the issue, as the following screenshot shows:

Troubleshooting report from Marvis showing network issues between June 19th and June 26th: slow roam with high latency, low AP power at 25.5 W, and poor wireless coverage at low signal strength 22 percent of the time. Recommendations include adding access points and checking for sticky device behavior. Options for Client Insights and Failure Timeline are available.

Solucionar problemas de dispositivos ou clientes insatisfeitos

Para verificar se há dispositivos com problemas (dispositivos insatisfeitos), basta digitar a frase "insatisfeito <tipo de dispositivo>" na janela de bate-papo Marvis. Por exemplo, se você quiser visualizar dispositivos de borda WAN insatisfeitos, digite "bordas WAN insatisfeitas" e o Marvis mostrará todas as bordas WAN que estão enfrentando problemas.

Here are a few examples. You can click any device to view the issues.

Unhappy WAN edges:

Chat interface showing query results for unhappy gateways on June 26th from 12:00 AM to 7:16 PM. Seattle gateway MAC 020001de8175 at Seattle site and LD_SRX gateway MAC fc334262af00 at Live-Demo site. Shield icons and arrows present for actions. Text input field visible for further queries.

Unhappy APs:

Chat interface displaying a list of Access Points with issues on June 26 between 12:00 AM and 7:14 PM, including names, MAC addresses, IP addresses, and sites.

Unhappy Switches:

Chat interface with virtual assistant Marvis listing network switches experiencing issues on June 26th from 12:00 AM to 7:12 PM, including switch names, MAC addresses, IPs, and site locations.

Unhappy Wireless Clients:

Solucionar problemas de um site

Você pode usar o aplicativo Marvis para solucionar problemas de sites para identificar falhas no nível do site.

Para verificar se um dispositivo está enfrentando problemas, insira uma frase como "solucionar problemas do site name" na janela do Teams.

Here's an example that shows the details Marvis provides for the phrase "troubleshoot site name." Marvis shows the troubleshooting results for the site. Marvis classifies these failures under the following categories:

Wireless
Wired
WAN

Troubleshooting interface for Live-Demo showing diagnostic data from June 19th 12:00 AM to June 26th 1:30 PM. Wireless issues include Authorization, AP Disconnect, and Asymmetry Uplink. Wired issues include Authentication. No major WAN issues detected.

You can click the expand arrow to view more details. You can drill down further to view site-level insights and device-level insights.

Troubleshooting report showing wireless issues with authorization failures on SSID Live_demo_only, AP disconnects, uplink asymmetry, and poor coverage. Wired shows authentication issues. WAN has no major issues. Site Insights link provides details.